Privacy Policy

This Privacy Policy explains how JiranHub ("we," "us," "our") collects, uses, and protects your information when you use the JiranHub mobile application (the "App").

By using the App, you consent to the practices described in this Privacy Policy.

If you do not agree with this Policy, please discontinue using the App.

A. Personal Information You Provide

We collect information necessary to operate the App:

• Account Information: Name, email, phone number
• Authentication Data: Google Sign-In or Apple Sign-In details
• Building Information: Building name, unit label, address, and role (resident or manager)
• Profile Settings: Notification preferences, language, app settings
• Subscription Data: Purchase history, subscription status (processed via app stores)

B. Automatically Collected Information

When you use the App:

• Device Information: Device model, OS version, unique identifiers
• Usage Data: Features used, time spent, interaction patterns
• Analytics Data: Events, performance logs, crash reports
• Push Notification Token: For sending notifications to your device

C. User-Generated Content

We collect content you create:

• Photos: For tickets or building records
• Audio Recordings: Voice notes for tickets (if you choose to use this feature)
• Text Content: Tickets, comments, votes, messages, and other written content

D. Permissions

The App may request permission to access:

• Camera (photos)
• Microphone (voice notes)
• Photo library
• Notifications
• Local device storage

Each request will only occur when needed.

We use your data to:

• Operate the App: Create accounts, manage buildings, handle tickets, and enable communication
• Process Payments: Manage subscriptions and verify purchases
• Send Notifications: Ticket updates, votes, building alerts, and important information
• Improve Performance: Fix bugs, analyze behavior, and enhance app features
• Customer Support: Resolve issues and respond to inquiries
• Security & Fraud Prevention: Verify accounts and protect against misuse
• Legal Compliance: Fulfill legal obligations and respond to requests

To enable building management functionality:

• Your name, unit label, and role (resident/owner/manager) may be visible to other people in your building community.
• Your tickets, votes, and comments may also be visible to building managers or residents, depending on the app feature.
• We never share this information with people outside your building community.

A. Storage

We use:

• Firebase Authentication — account login
• Cloud Firestore — user profiles, tickets, building data
• Firebase Storage — images, voice notes
• Firebase Analytics & Crashlytics — performance, analytics
• RevenueCat — subscription verification

B. Security Practices

We protect your information using:

• Encryption (in-transit and at-rest)
• Access control restrictions
• Firebase App Check to prevent unauthorized access
• Regular security updates and monitoring

While we take strong measures to protect your data, no system is 100% secure.

We do not sell your information.

We only share data:

• With your consent
• With service providers who support app functionality (Firebase, RevenueCat)
• With your building community where required (as explained above)
• To comply with legal obligations
• During business transfers such as mergers or acquisitions
• To protect the rights or safety of users

Access & Updates

You can update your profile, language, and notification preferences within the App.

Account Deletion

You may request account deletion via the App or by contacting us. Some data (e.g., transaction records) may remain for legal purposes.

Opt-Out Options

• Disable notifications in your device settings
• Disable analytics (may affect performance)
• Choose not to upload photos or audio
• Choose not to grant permissions unless necessary

The App is not intended for users under 13.

We do not knowingly collect data from children under 13.

If you believe a child has provided personal information, contact us for deletion.

Your data may be stored or processed in countries outside your residence.

By using the App, you consent to these transfers.

We retain data for as long as necessary to:

• Provide the service
• Comply with legal obligations
• Maintain security and prevent fraud

When you delete your account, we delete or anonymize your personal data unless retained for legal reasons.

If you are in the EEA, you have:

• Right to access
• Right to rectify
• Right to erase
• Right to restrict processing
• Right to data portability
• Right to object
• Right to withdraw consent

If you are a California resident, you may request:

• Categories of data collected
• Specific data collected
• Deletion of data
• Confirmation of non-sale of data

We do not sell personal data.

If you have questions or privacy requests:

• Email: info@jiranhub.app
• Data Controller: JiranHub

By using JiranHub, you consent to the practices described in this Privacy Policy.